Terms and Conditions

 

The following Terms and Conditions apply to all transactions conducted through the site.

 

 

 

Shipping & Delivery

 

At this time, Cox Finishes ships merchandise to locations within the United States including Alaska and Hawaii. Additionally, Cox Finishes ships merchandise to Canada and Mexico upon request. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

 

 

Return Policy

 

100% Satisfaction is guaranteed !

 

If, within 30 days, you are, for any reason, dissatisfied with any purchase, we will gladly replace the product, exchange it for another product, or refund your purchase price, whichever you desire.

 

Please Call Us First Before Returning Anything at 903.815.6406.

 

Before you go to the trouble of sending the product back to us, please call our customer support department at 903.815.6406. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. Our Expert Staff members are available from 9:00am to 5:00pm Eastern Time Monday through Friday, except for holidays. If you prefer, you can e-mail your questions or concerns to dan@vitaloxide.net

 

Is Something Missing, Damaged, Or Defective?

 

If something is damaged, please save the box and all packing materials and call us immediately.

 

Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice and shipped as soon as possible with no additional shipping charge. If something is missing, damaged, or defective, please call our Customer Support Department at  903.815.6406 Mon-Fri 9:00am-5:00pm Eastern Time. We will take care of the problem at our expense with the least possible inconvenience for you.

 

Is There Something You Want To Return Or Exchange?

 

We never charge a restocking fee for any item. However, shipping charges for your original order and for the return are not refundable. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. No checks will be mailed. The Customer is responsible for the shipping costs associated with returns or exchanges.

 

Our policy lasts 30 days. Your refund claim must be submitted before the 30 day mark from the purchase date.

 

To complete your return, we require a receipt or proof of purchase.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dan@vitaloxide.net

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact:

Dan Cox

dan@coxfinishes.com

 

©2016 Cox Floors & Finishes LLC | Texas | Oklahoma | Arkansas